San Diego was really hyped up and ready to attend The Lights Fest that was supposedly held at the Pala Raceway on March 18, 2017. Everyone bought their tickets which sold out FAST! I'd say in less than 10 minutes. I don't really want to get into other locations and dates, but my tickets were purchased early December. Perfect way to look forward to a positive New Year. As time goes by, you get a little more anxious that the time has come closer to the Lights Fest event.
Late February, the 21st to be exact was when we got an email saying the location has changed. They did not disclose the location but in the email, it said that the location will be a wonderful location. If you cannot attend the originating date, you will be able to have other dates to choose from which I believe were dates at other locations for the Lights Fest. I am set on March 18th, it's my anniversary weekend and believe that it would still be set at another San Diego location. Come the next day, Facebook finally announces the new location! Where? In Apple Valley which is a couple hours away. Let's top it off to say that it is going to be held at a cemetery/mortuary! Not my cup of tea?! Ok, Milk Tea with boba.
Call me crazy, but in the middle of boonieville at a cemetery at night is NOT what I anticipated when I bought the tickets. Pretty much nearly majority of the people demanded for refund with many saying they never got responses back from the company after doing so. In that respect, they created a petition to sign against the company in demand for a refund because if you look at their website, it states no refunds. Everyone was very angry at the last minute notification and being misinformed. To make matters worse, we were told that it was announced on the news (I won't lie, I don't watch TV often which is why I probably missed it) that our event was "cancelled" and that was that. The originating venue owners did not want to proceed with the event for hazardous and safety reasons. This was a few short days after ticket holders purchased their tickets. No further announcements were made, it was just kept in silence. If you missed the news, you did NOT know what was going on. Not only is this unfair, but there were quite a few ticket holders who booked hotels near Pala and planned dates accordingly to the event. Let's just hope they booked hotels that are refundable.
I was heartbroken. I sent an email demanding a refund otherwise I will be disputing the charge with my credit card company and have all the proof they need to do so. I gave the event holders a chance to respond. They did respond saying I will be getting a full refund on my purchase which includes any other additional fees they added on, back to my card. I just have to wait the few days to see my credit come through. If not, no biggie. I will just contact my credit card company. If you are experiencing the same situation, you may contact the Lights Fest for a refund at email@example.com or call the event holders at (858) 257-2300 and let them know your situation. I hope this helps and I am sorry that the event we so looked forward to, resulted to this.
**LATEST UPDATE SINCE THE POST ABOVE**
I have received my full refund! BUT, we were recently emailed that a local official revoked the permits from having it at Apple Valley for the March 18th event. The Lights Fest is still allowing ticket holders to have the opportunity to pick another available date that has been set for another Lights Festival. That was left as that. There was no confirmation on whether March 18th is still an available date but at a new venue. Logically, I don't think there is any need to believe there will be one because there is no way they would be able to take care of any kind of legal matters in such a short amount of time. Wish you all well with getting your justice for the tickets purchased for the event!